We’re based in Cornwall, UK. We ship worldwide.
UK Royal Mail First Class Delivery
Signed. Usually arrives 2-3 working days from dispatch.
UK Royal Mail Special Delivery
Tracked, signed and insured. Usually arrives 1-2 working days from dispatch.
International Delivery (Outside UK)
Tracked and signed. Usually arrives 5-15 working days from dispatch depending on customs in your country.
Please see note below on customs in your country.
T&C’s / Returns Policy
Thank you for shopping at Starboard Jewellery.
Timescale for Starboard Items
Everything in the Starboard Collection is handmade to order, so if you are on a tight timescale please let us know and we will make every effort to meet your deadline.
As every piece is handmade, they are all unique, we hope our customers appreciate this and enjoy having something individual made for them.
Returns, Refunds or Replacements
If you feel that your item has not arrived as described please let me know and I will work with you to resolve any problems.
If you are not completely satisfied with your purchase please contact us within 7 days of receipt for a refund or replacement. You will be responsible for return shipping costs unless there is a fault with the item. The goods must be returned in original condition and packaging.
Please obtain a proof of postage when you send your item to us, we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
For International Customers (Outside UK)
We cannot be responsible for any delays which can happen in custom clearance as we have no control over this procedure.
Please note that international shipping fees do not include possible custom charges for your country and you will be solely responsible for payment of these charges. We are required by law to fully disclose the contents and value of the items in your package for Customs purposes.
Your local customs office will be able to provide you with further information on possible import duties and other charges. Whilst all documentation will be complete and accurate on shipment, we cannot be held liable for any delay in Customs clearance.
Sterling Silver; 925 and hallmarks
Our Starboard silver jewellery is individually hand forged, hand crafted and hand cut from solid 925 sterling silver and made to order. As each piece is individually made by us there may be slight variations, making it completely unique to you. We source our 925 solid sterling silver from a reputable and trusted UK based supplier. Silver jewellery does not require a hallmark if the weight is under 7.78 grams. As such we do not stamp or hallmark our silver jewellery weighing under 7.78 grams.
If you have any questions on how to return your item to us, please contact us.
T. +44 (0)7966 551706